Privacy Policy

01Introduction

Sun Exports (“we,” “our,” or “us”) is a manufacturer and exporter of cocopeat and coir-based products, based in Tamil Nadu, India. We supply products to international buyers, importers, distributors, wholesalers, and businesses involved in horticulture, agriculture, hydroponics, and related industries.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, https://sunexports.co.in, submit an inquiry, request a quotation, or communicate with us regarding our products and services.

By using our website, you acknowledge the practices described in this Privacy Policy, subject to applicable data protection laws.

02Information We Collect

2.1 Information You Provide Directly

When you submit a contact form, request a quotation, or contact us through email, telephone, or WhatsApp, we may collect:

• Full name and job title
• Company or business name
• Country and business location
• Business email address
• Phone number or WhatsApp number
• Products of interest, including cocopeat blocks, grow bags, coco husk chips, and coir pith
• Estimated order quantity and product specifications
• Packaging, shipping, and quotation requirements
• Destination port and relevant export inquiry details
• Any additional information included in your message

2.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, depending on the website technologies and tools in use. This may include:

• Browser type and version
• Device type and operating system
• IP address and approximate geographic location
• Pages visited and time spent on the website
• Referring websites and search engines
• Website interactions and traffic sources

We may use website analytics services, such as Google Analytics, to understand visitor behaviour, measure website performance, and improve the user experience.

2.3 Cookies and Advertising Data

Our website may use cookies and similar technologies for essential website functionality, analytics, and advertising measurement, where enabled.

If we use services such as Google Ads or Meta advertising tools, certain website interactions may be processed to measure campaign performance and understand how visitors engage with our website.

The information collected depends on the tools and settings in use. Where required by applicable law, we will request consent before using non-essential cookies or advertising tracking technologies.

03How We Use Your Information

We may use the information collected for legitimate business purposes, including:

• Responding to product inquiries and quotation requests
• Providing product specifications, pricing, packaging details, and export information
• Understanding requirements for bulk orders and international shipments
• Communicating about potential or ongoing business transactions
• Coordinating orders, manufacturing, logistics, shipping, and documentation
• Improving our website, products, and customer communication
• Measuring website traffic and digital advertising performance
• Preventing spam, fraud, misuse, and unauthorised access
• Complying with applicable legal, tax, customs, and export obligations

We handle personal information in accordance with this Privacy Policy and applicable law. Where required, we will obtain consent for specific processing activities.

04Marketing Communications

We may contact you regarding an inquiry you have submitted, a quotation you have requested, or an existing business relationship.

We will send promotional or marketing communications only where permitted by applicable law and, where required, with your consent.

You may opt out of marketing communications at any time by contacting us using the details provided in Section 13.

05How We Share Your Information

We may share relevant information in the following circumstances:

• Logistics and freight partners: When necessary to arrange shipping, transportation, or delivery for an order.
• Manufacturing and supply partners: When required to fulfil product specifications, custom packaging, or an agreed order.
• Service providers: With website hosting, analytics, communication, and technology providers that support our business operations.
• Professional advisers: Where reasonably necessary for accounting, legal, or compliance purposes.
• Government and regulatory authorities: When disclosure is required by applicable law, customs regulations, export requirements, or a valid legal request.
• Business transactions: Where necessary in connection with a merger, restructuring, or transfer of business, subject to applicable legal requirements.

We aim to limit information shared to what is reasonably necessary for the relevant purpose.

06Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

Information may be stored or processed through our website hosting platform, business communication systems, analytics services, and other service providers used in our operations.

Although we take reasonable steps to safeguard information, no method of electronic transmission or storage can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary to respond to inquiries, maintain business relationships, fulfil contractual obligations, comply with legal requirements, and resolve disputes.

07Cookies and Tracking Technologies

Cookies are small text files stored on your device when you visit a website. We may use cookies or similar technologies to:

• Enable essential website functionality
• Understand website traffic and visitor behaviour
• Improve website performance and usability
• Measure advertising effectiveness, where applicable

You may be able to manage or disable cookies through your browser settings. You can also use any cookie preference controls provided on our website.

Disabling certain cookies may affect some website features. Where legally required, non-essential cookies will be used only after the necessary consent has been obtained.

08International Visitors and Data Transfers

Sun Exports operates from India and serves international buyers, importers, distributors, wholesalers, and businesses across global markets. Our export markets include Europe, the Middle East, North America, South America, East Asia, Southeast Asia, Australia, and New Zealand.

Our website may be accessed by visitors from countries and regions including, but not limited to:

These countries are illustrative examples of international markets and are not intended to represent an exhaustive list of our customers or active export destinations.

When you visit our website, submit a product inquiry, or contact us for a quotation, your personal information may be processed or stored in India or in other countries where our website hosting, analytics, communication, or technology service providers operate.

Data protection laws may differ between India and your country of residence. Where required by applicable law, Sun Exports will implement appropriate safeguards for international transfers of personal information.

8.1 Visitors from the European Economic Area and the United Kingdom

For visitors from the European Economic Area (EEA), the United Kingdom, and other jurisdictions with specific data protection requirements, we will process personal information in accordance with applicable laws.

Depending on the circumstances, the lawful basis for processing may include responding to your inquiry, taking steps at your request before entering into a contract, fulfilling contractual obligations, complying with legal requirements, pursuing legitimate business interests, or obtaining consent where required.

Where applicable, you may have rights to access, correct, delete, restrict, or object to the processing of your personal information, as well as rights relating to data portability and withdrawal of consent.

Where international transfers require specific safeguards under applicable law, we will take appropriate measures to protect the information transferred.

For questions about international data transfers or your privacy rights, please contact us using the details provided in Section 13.

09Your Privacy Rights

Depending on your country of residence and applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information, where applicable
• Withdraw consent where processing is based on consent
• Object to or request restrictions on certain processing activities
• Request a copy of certain personal information in a portable format, where applicable
• Opt out of marketing communications
• Raise a complaint with the relevant data protection authority

To exercise an applicable right, contact us using the details in Section 13. We may need to verify your identity before processing a request.

We will respond within the timeframe required by applicable law.

10Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, logistics providers, certification bodies, or other external services.

These websites and services operate under their own privacy policies. Sun Exports is not responsible for the privacy practices of third parties outside our control.

We encourage you to review the relevant privacy policies before providing personal information to third-party websites or services.

11Children's Privacy

Our website and services are intended for business customers and are not directed towards children.

We do not knowingly collect children's personal information for business marketing purposes. If you believe a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

12Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website technologies, analytics tools, or legal obligations.

Any revised version will be published on this page with an updated effective date.

We encourage visitors to review this page periodically to remain informed about how we collect, use, and protect personal information.

13Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or would like further information about how we handle personal information, please contact us:

Please use the official contact details published on our website if any of the above information changes.